These are our terms and conditions under which you use our website. Any use of this website (all visitors, customers and potential customers) means that you agree to the terms. If you do not agree with the offered terms and conditions, please do not use this website.
Our website reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, products and collections with or without notice. Our website shall not be liable to you or to any third party for any modification, suspension or discontinuance of products or collections.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
All prices include VAT. We Accept Mastercard and Visa Credit Cards. Our website accepts direct credit card payments through a designated and secure payment gateway provided by Pay Life Bank.
All deliveries are subject to stock availability and authorization of your payment. A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. We insure all packages at no extra cost to you. On completion of an order our customers receive tracking number which can be used to follow the progress of their parcels online. Please allow 36 hours for this service to become available. All shipping costs are determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout.
Our website uses TNT and UPS couriers when shipping EXPRESS PARCELS. These are express international courier services. TNT and UPS couriers have offices and partners in most countries around the world. They are fast, affordable and secure. We insure all packages at no extra cost to you. On completion of an order our customers receive a TNT or UPS courier tracking number which can be used to follow the progress of their parcels online. Please allow 10-12 hours for this service to become available.
TNT and UPS courier service is determined by both the weight of goods and their destination. Therefore rates will vary depending on specific items. Shipping and handling costs will be automatically added to your order total at the checkout.
The average delivery time for most destinations is up to 5 working days. While delays are uncommon, on occasion there can be delays of up to 7 working days. In this instance we assist our customers and contact with TNT courier for details on the delay.
Our products are made in European Union, so no duty applies to goods shipped within the European Union. Outside the EU and USA any duty and customs costs appropriate to your country are your responsibility. Goods can also be held up by customs and there is nothing we can do about this. Please note this may involve a delay in the delivery of your item. For information on import charges please contact your local customs office.
We encourage all our customers to take great care choosing items and placing orders with us. Please always refer to the size charts when choosing sizes. If you do not understand the measurements provided or you have further enquiries about our shipping policy, please do not hesitate to contact us.
All photos of merchandise displayed on our website are taken specifically for our website. These images cannot be used for any purposes without written consent from our website.
Please also note that our website makes every effort to ensure that the colors of merchandise as represented on our website is as accurate as possible. However, colors may vary depending on each individual monitor that the website is viewed on and our website can’t guarantee that colors of merchandise will be accurately portrayed on every monitor.
Each package is carefully controlled before delivery and carefully compared to list on the checkout. Still mistake can happen, so in this cases follow the instructions.
We accept returns for the exchange of faulty items or items that has been sent by our mistake. In this case we will cover all shipping costs.
In case of exchange request the buyer can request other product from our store. Therefore the buyer should fulfill the form for return/reclamation which can be found here.
When the form is fulfilled, he attaches it to the goods. Returned goods must be unworn, unused, undamaged, quantitatively unchanged and in the original packaging. It is also obligatory to add a copy of the original bill to the return. After that the buyer must return the goods to the company within 15 days after the written notification on the following address: Prometnica d.o.o. Zbilje 62c, SI-1215 Medvode, Slovenia. The buyer covers the costs of return of goods.
All exchanges are subject to availability of the replacement item.
In case of change of mind purchases we can exchange the product with another form our store according to the return/reclamation form. In this case all shipping costs are for customer’s obligation.
We do not cover shipping costs for returns or exchanges unless otherwise agreed upon.
We must receive the returned merchandise and recover re-shipping costs plus any further moneys before shipping replacement goods or issuing store credit.
Customers who have read the above guidelines and wish to proceed with a return must immediately contact us at e-mail stated on our website on the same day the order is delivered. Please also indicate any desired replacement items as soon as possible or indicate you wish to receive store credit. If you believe you have received faulty items please also include clear photographs in your email.
We will contact you with our reply within the next working day at which time we will supply you with our return address and all instructions we require for the re-shipping.
Once we have inspected the returned merchandise you will be contacted with our verdict and any further instructions for additional payments and any other requirements.
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect contact information, such as name, address and telephone number online contact information, such as your email address, purchase information, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket.
The information you provide is used to fulfill your specific request, namely the processing of your order of goods purchased online at our website, deal with competition entries, and obtain feedback via online surveys and to record registrations.
We do not store credit/debit card details.
We will never collect or pass on to a 3rd party any sensitive information about you without your explicit consent.
The information that we hold will be accurate and up to date, based upon the most recent information you have given us. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.